Turn customer feedback into clear product direction.
Upload your interviews, tickets and surveys. Every one gets read end to end — and every finding comes back with its evidence attached.
For SaaS teams, founders, product managers, researchers, and customer-facing teams.
- Onboarding setup confusion64
- Slow report exports38
- Unclear permissions model27
- Mobile app sync delays19
Traced back to 56 pieces of evidence across three separate sources — every one of them quotable in the report.
Customer feedback is everywhere. Product clarity is not.
Feedback is spread across too many channels
Product decisions follow the loudest voice
Research does not scale continuously
Nothing connects feedback to opportunities
From a folder of transcripts to findings you can defend.
Add your evidence
Share your product and website, then upload up to 10 feedback or research files.
Keep the sources apart
User data, company websites, app reviews, Google reviews and forums stay labelled separately.
Read, not skim
Every document is read end to end — ten full interviews at a time, PDFs included. Nothing is sampled.
Get V1, V2, V3
Versioned findings with evidence-based priorities, study gaps, and exports.
This is what comes back.
Not a word cloud and not a summary of a summary. A claim, the evidence under it, and what to do about it.
New admin users cannot complete setup.
- 42 support conversations mention setup confusion
- 8 sales deals mention implementation complexity
- 6 user interviews mention unclear first steps
- New users drop off before completing setup
Create a guided onboarding experience with setup templates, checklists, and contextual help.
What it reads. What it gives back.
What you bring
- Customer support tickets
- Intercom & Zendesk conversations
- Sales notes & commercial meetings
- User interview transcripts
- Surveys & NPS responses
- Spreadsheets & CSV exports
- Slack & internal feedback channels
- App Store, Google reviews & public comments
PDF, Word, Excel, CSV, TSV, Markdown, JSON and plain text. Up to 10 files per study, 8 MB each. Start with uploads; connect integrations as your team grows.
What comes back
- Top customer pain points
- Research findings with verbatim evidence
- Evidence-based priorities
- Evidence by source, with coverage and limits
- Segment patterns
- Churn and sales risk signals
- Study gaps and open questions
- Suggested research questions
- Version change logs
Every report exports as PDF, Excel, PowerPoint or Word — ready to hand to a stakeholder without rebuilding it in slides first.
Useful whether you have a researcher or not.
For teams without researchers
Create a lightweight discovery process from the feedback your team already has.
- Organize scattered customer feedback
- Find the problems that keep repeating
- Replace opinion-based prioritization
For teams with researchers
Scale research across continuous feedback from support, sales, surveys, and reviews.
- Analyze large volumes without sampling
- Connect research with sales and support signals
- Find the gaps worth investigating deeper
See the summary free. Pay only for a report you want.
No card required
- Start a study and upload up to 10 files
- A free summary: the top 3 problems and top 3 needs
- Titles only — enough to judge whether the findings are right
Pay per report, no commitment
- One complete report, unlocked in full
- Every finding with verbatim evidence and audit locators
- Source limitations, study gaps and next steps
- PDF, Excel, PowerPoint and Word exports
10 reports included — about R$ 19,99 each
- 10 complete reports every month
- Everything in a single report, on every one of them
- Later versions of the same study stay unlocked
- Cancel from the billing portal whenever you like
Prices are charged in Brazilian reais. Dollar figures are approximate — international cards are accepted, and your issuer or Stripe does the conversion at its own rate.
You are uploading your customers. Here is the deal.
Used for your analysis, nothing else
What you upload is processed to produce the reports, exports and conversations you asked for.
Sources never blur together
Your evidence, public sources and the AI's own interpretation stay labelled apart in every report.
We never hold your card
Stripe handles payment. humsait sees the subscription status and not the card details.
Export or delete on request
Ask us at any time to access, correct, export or delete your account and workspace data.
Read the full privacy overview — plain language, no defined terms.
The things you were about to ask.
What can I upload?
PDF, Word, Excel, CSV, TSV, Markdown, JSON and plain text — up to 10 files per study, 8 MB each. Interview transcripts, support exports, survey results and sales notes are the usual mix.
Does it actually read the documents, or skim them?
It reads them. Whole documents go to the model, ten full interviews at a time, PDFs included — nothing is sampled, truncated to the first page, or reduced to keyword matching before the analysis starts.
What do I get without paying?
A free summary of your study: the top 3 problems and the top 3 unmet needs, as titles. It is enough to see whether the findings match what you already suspect before you spend anything. No card is required to get there.
What does unlocking add?
Every finding in full: verbatim evidence, audit locators back to the source, source limitations, the reasoning, study gaps and suggested next steps — plus PDF, Excel, PowerPoint and Word exports.
Is there a usage limit?
A free account starts 10 research studies per calendar month, refilling on the first. Unlocking a study's report puts that study back into the allowance, so paying for results never costs you a slot. On the Research plan there is no limit on studies at all — start as many as you like, with 10 complete reports included each month.
Do I need a researcher on the team?
No. The output is written to be read by a product manager or a founder. If you do have researchers, it scales the reading rather than replacing the judgement.
Can I re-run a study when new feedback arrives?
Yes — each run is a new version (V1, V2, V3) of the same study, with a change log against the last one. On the monthly plan, later versions of a study you have already unlocked stay unlocked.
What happens to my customer data?
It is processed to produce the analysis you asked for, your sources stay labelled separately from the AI's interpretation, payment runs through Stripe, and you can ask for an export or a deletion at any time. The privacy page sets it out in full.
Coming next: Roadmap and UX Audit. The same evidence carried forward into prioritization and experience quality, so a roadmap decision can still point back at the customer who asked for it. User Insights AI is the part that works today.
Read what your customers already told you.
Upload what you have, get the summary free, and decide whether the full report is worth R$ 47,90 once you have seen the findings.
Start freeJust your email. No card until you unlock something.